Refund policy

KUZI — Refund & Return Policy

Last updated: October 10, 2026

At KUZI, we want you to feel confident when purchasing your ski suit. If your order isn't right for you, please review the return and refund conditions below.

30-Day Return Window

KUZI offers a voluntary 30-day return window from the date you receive your order, subject to the conditions in this policy and applicable consumer protection laws.

To request a return, contact us at kuziil.co@gmail.com with your order number and reason for the return. We will provide instructions for completing your return.

Return Eligibility

To qualify for a voluntary return under this policy:

The ski suit must be unworn, unwashed, and in its original condition.
Original tags and packaging should be included where reasonably possible.
The product must not have been damaged or altered after delivery.
You must provide proof of purchase or your order number.

For hygiene and product-condition reasons, we may assess items that have been worn, washed, damaged, or altered. Nothing in this policy limits mandatory rights that apply to defective or incorrectly supplied products.

Return Shipping Costs

For a change of mind, incorrect size selection, or other preference-based return, the customer is responsible for return shipping costs, unless applicable law requires otherwise.

If your item arrives defective, damaged, incorrect, or materially different from its description, contact us before returning it. KUZI will address the issue and cover applicable return costs where required by law.

Original shipping charges and any applicable deductions will be handled in accordance with the law applicable to your purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. Processing times may depend on your payment provider or bank.

Where applicable law sets a shorter refund deadline, that deadline takes precedence over our standard processing procedure.

Exchanges and Size Issues

If you need a different size, contact us at kuziil.co@gmail.com. Exchanges are subject to stock availability.

If an exchange is unavailable, we will explain the available options under this policy and applicable law.

Cancellations

If you wish to cancel an order before it has shipped, contact us as soon as possible. We will try to stop fulfillment, but cancellation cannot be guaranteed once an order has been dispatched.

This does not limit any statutory cancellation rights.

International Returns

International customers may need to pay return shipping costs for change-of-mind returns. Contact us before sending an item back to receive the correct return instructions.

Customs duties, import taxes, and other charges will be handled in accordance with applicable law and the circumstances of the return.